top of page

Terms of Use

Blacktie Travel Corp – Terms and Conditions of Use

1. Use Across Jurisdictions

By using the Blacktie Travel Corp platform (“Blacktie Platform”) in a country other than your own, you agree to be bound by the local terms of service and policies applicable to that region.

 

2. General Provisions

Blacktie Travel Corp offers a digital platform that connects customers (“Guests”) with premium, professional transportation services provided by independent third-party operators (“Local Partners”). Blacktie does not own, operate, or control the transportation services offered. Instead, we serve as a technology-based intermediary, offering Guests a seamless booking experience based on preferences such as destination, time, and vehicle type.

Your use of the Blacktie Platform is governed by these Terms and Conditions (“Guest Terms”), along with other applicable policies, including but not limited to our:

  • Privacy Policy (describes how your data is collected and used),

  • Cancellation Policy,

  • Luggage and Equipment Policy,

  • and other guidelines available via our Help Center or website.

 

3. Eligibility to Use the Platform

To use Blacktie’s services, you must:

  • Be legally able to enter into binding agreements;

  • Be at least 18 years old (or 16 with a legal guardian’s consent and supervision);

  • Maintain an active user account (“Account”).

Each Guest must create and maintain their own Account. Sharing accounts or creating multiple accounts is prohibited. Blacktie reserves the right to suspend or deactivate duplicate or suspicious accounts at its discretion.

If you are registering on behalf of a minor aged 16 or 17, you accept full responsibility for their actions on the platform.

 

4. Changes to These Terms

Blacktie reserves the right to update these Guest Terms at any time. Updated terms will be posted on the platform or communicated to you directly. Continued use of the platform after any updates constitutes acceptance of the revised terms. Except where prohibited by law, changes to the arbitration provisions will not provide an opportunity to opt out unless specifically noted.

 

5. Arbitration Agreement

a. Covered Disputes

Any dispute or claim (“Claim”) arising from:

  • Your use of the Blacktie Platform,

  • These Terms (past or present),

  • Any incident related to a booked ride or service,
    shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

This agreement is governed by the Federal Arbitration Act (FAA) or, where inapplicable, the laws of the State of New York.

Covered Claims include, but are not limited to:

  • Breach of contract,

  • Discrimination or harassment (except sexual harassment/assault at the individual’s discretion),

  • Tort claims (defamation, negligence, etc.),

  • Retaliation or wrongful termination (where applicable),

  • Violations of federal, state, or local laws.

b. Waiver of Jury Trial

You and Blacktie waive the right to a jury trial, agreeing to resolve disputes exclusively via arbitration.

c. No Class Actions

Claims must be filed individually. You may not act as a class representative or participate in any class, collective, or representative proceeding. Consolidation of cases is also not permitted.

d. Exceptions

The following are excluded from this Arbitration Agreement:

  • Individual election to pursue claims of sexual harassment or assault in court;

  • Claims that, by law, are not subject to arbitration.

However, parts of a claim not subject to arbitration may still proceed through arbitration if severable.

e. Statute of Limitations

All claims must be filed within the legal time limits specified by law.

 

6. Arbitration Procedures

i. Rules & Resources

The AAA’s Consumer Arbitration Rules will apply, as modified by this agreement. For information or filing, visit: www.adr.org. In the case of conflicts between these rules and Blacktie’s Terms, these Terms shall govern.

ii. Informal Dispute Resolution (Required Pre-Arbitration Step)

Before arbitration can begin, the parties must attempt in good faith to resolve the issue informally through a phone or video conference. You must notify Blacktie by email at  info@blacktietravel.com and include:

  • Full name,

  • Contact information used in booking,

  • Description of the claim.

This step must take place within 60 days of notice, unless both parties agree to an extension.

iii. Filing for Arbitration

After the informal process, either party may initiate arbitration via the AAA website or by submitting a formal written demand to:

Blacktie Travel Corp
Attn: Legal Department
legal@blacktietravel.co

iv. Arbitrator Selection

One arbitrator will be chosen by mutual agreement within 30 days of the start of proceedings. If no agreement is reached, AAA will appoint the arbitrator.

v. Location of Arbitration

Arbitration will take place in New York City, unless otherwise agreed. You and Blacktie waive objections to this venue.

vi. Arbitration Award

The arbitrator will issue a written decision including findings of fact and conclusions of law. This award is final and binding, and enforceable in court.

vii. Confidentiality

All proceedings and documents related to arbitration will remain confidential unless required by law or court order.

viii. Scope of Arbitrator’s Authority

The arbitrator may award only those damages or remedies that a court could provide for the specific claims brought. Decisions that exceed this scope may be challenged in court.

 

Contact Information
For questions or legal notices, please contact:
Blacktie Travel Corp
info@blacktietravel.com

bottom of page